Refund Policy

We want you to be happy with your learning. This page explains how refund requests are handled.

How to request a refund

Contact us with your payment reference and the reason for your request. Each request is reviewed individually.

Courses and membership

Refunds for digital courses and memberships are considered where access was not used or there was a technical problem we could not fix.

Private lessons, live classes and events

If we cancel a lesson, class or event and cannot offer a suitable new time, you will receive a refund.

Shop orders

If an item arrives damaged or is not what you ordered, contact us so we can arrange a replacement or refund.

Duplicate or failed payments

If you were charged twice or charged for a payment that did not complete, contact us and the extra amount will be refunded.

How refunds are paid

Approved refunds are returned to the original payment method. You will receive an email when the refund is processed.